Returns & Exchanges

At ÉTERNE, we strive for timeless quality and your complete satisfaction. If you are not entirely pleased with your purchase, we offer a seamless return and exchange process within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in unworn, pristine condition.

3

Attach Shipping Label

Print the prepaid shipping label provided via the portal and affix it to the outside of your package, covering any previous delivery markings.

4

Drop Off and Track

Drop your package at any authorized carrier location; once your return is inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing