Frequently Asked Questions

Everything you need to know about your ÉTERNE experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, ÉTERNE ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.

Are your products covered by a warranty?

Yes, all ÉTERNE products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.